Shipping is free of charge anywhere in the world! There will be no additional charges made at checkout. You’re welcome. 🙂
EXPECTED DISPATCH TIMES
After you have placed your order, you will receive an automatic order confirmation email. Please check with us for current lead times but we dispatch within 2 to 3 weeks. For larger projects, if you have a deadline, please inform us before placing your order to ensure we can meet it.
SHIPPING DELAYS
Most packages are sent with La Poste Colissimo with insurance and tracking. Your parcel will need a signature on arrival.
Within France, delays are usually around 3 to 5 days.
For other European countries, delays are usually 5 to 7 days.
For US, Canada and Australia, generally items arrive in around 2 to 3 weeks.
There may occasionally be delays at Customs which are totally out of our hands so contact us if you feel it is taking too long so we can check the tracking for you and put in an official investigation with the courrier if necessary.
For larger crated items, we use Chronopost which tends to be a little faster with shorter Customs delays and you may receive your artwork in 1 to 2 weeks. For expedited shipping, please contact us as there will be a fee for this and we can give you a quotation. Expedited shipping is also with Chronopost.
PACKAGING
For larger fragile artworks, crating is done in-house to ensure safe arrival. All crates are handmade in plywood to fit the artwork exactly. These crates can then also be used to store the artwork later or if it has to be moved so we recommend keeping your crate. Smaller artworks are double-boxed using quality recycled materials/boxes.
After 30 years of experience shipping worldwide, our shipments are very carefully packaged before leaving our studio and it is extremely rare that a piece arrives broken. In that event, contact us within 48 hours with photos of the packaging and item and will will then send you a replacement as soon as possible. For more information, please see Refunds, Returns & Exchanges Policy here
OVERSIZED ITEMS
For artworks over 90cm (35″), you will need to arrange shipping and collection with your own shipper. We are not able to ship anything over that size but can make artworks up to 3m (118″) approximately as we have the space in the studio. Crates will be made in-house to ensure safe arrival.
Paintings over 90cm (35″) and up to 200cm (78″) will be created on unstretched canvas and shipped to you in a tube. You can then have the painting stretched at your local framing shop. For paintings with a side over 200cm, you will need to arrange shipping and collection with your own shipper.
CUSTOMS & EXCISE IMPORT FEES
All import fees are legally the customer’s responsibility. For some countries there is either no importation tax or a reduced importation tax for original artwork. Please check with your local Customs & Excise office before placing your order to be informed of your country’s importation fees. For orders to the US, original works of art with or without their frames are duty-free under Chapter 97 in the Harmonized Tariff Schedule (HTS). All Customs documentation will contain the correct tariff codes for original paintings and/or sculptures and will include a Declaration of Original Artwork (19CFR 10.48).
‘Original Artwork‘ are paintings created by the Artist included in the annexed invoice and originals; any mosaics covered by the annexed invoice and included in that invoice are originals; that any sculptures or statuary included in that invoice are the original works or models of 1 of the first 10 castings, replicas, or reproductions made from the sculptor’s original work or model; and that any etchings, engravings, woodcuts, lithographs, or prints made by other hand-transfer processes included in that invoice were printed by hand from hand-etched, hand-drawn, or hand-engraved plates, stones, or blocks.
For Returns & Exchanges information, please read this page here