Terms of Service
You can visit many of our web pages without telling us who you are or revealing any personal information about yourself.
If you wish to purchase or order a product, or register at our website, we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number and email address.
We will not pass on any of your personal information to any third parties at any time. We wholeheartedly respect your privacy.
Ordering is easy! Once you find an item you would like to purchase, simply click the \"Add to Cart\" button. You can check the contents of your shopping cart at any time by clicking the \"Cart\" button. If you decide to remove an item from your cart, just click \"Delete\" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the \"Update\" button. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).
Once you have all of the items you would like to purchase in your shopping cart, click the \"Proceed to Checkout\" button at the bottom of the page to begin the checkout process. At the next stage, and once you have entered your shipping address, the shipping cost will be automatically calculated.
We accept Paypal payments only at this time. You do not need a Paypal account to pay for your items through Paypal! Choose the Paypal option during checkout. After you submit your order, click the \"pay now\" button. Scroll down and you will see the option to pay with credit or debit card without having to sign up for a Paypal account. We do not receive your credit/debit card details at any time.
You may return any item purchased on this website by mail. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes if applicable. Shipping fees are non-refundable. You are responsible for shipping charges to return the item back to us. We will accept un-used items only.
After you have placed your order, you will receive an automatic order confirmation email. Most orders placed between Monday – Thursday will ship within 24 hours. Orders placed on Fridays will ship on Monday. Orders placed on a holiday will ship on the next working business day after the holiday.
We send everything by economy unless otherwise requested. If you need something by a certain date, firstly make sure you leave at least 6 weeks to be on the safe side. We\'ve sent things priority and they have still taken 35 days to get there although recently an economy shipped item got there in 4 days! The Post Office states it\'s between 12-21 days. If you do wish us to send by priority, then contact us first so that we can give you a new shipping cost.
Customers in the US - Please note that we do not have the same postal facilities here in France. No tracking of packages is possible unless something is sent by registered and recorded mail. This cost depends on the weight of the package but will be a minimum of $8. We recommend that you send by recommended mail for orders over $50.
We cannot be held responsible for packages that go missing if no tracking and/or insurance was paid for. Nor are we responsible under those circumstances if the package arrives damaged due to the carelessness of the Post Office. If a problem like this arises, please notify us.
Customers in Australia - We cannot send any of my seeded or wood items due to the strict custom rules in your country.
We strive to provide 100% satisfaction. Our shipments are carefully packaged and inspected before leaving our shop, but in the event you are not satisfied, please email us and we can arrange the return.
We ensure that all items leave the studio in perfect condition. Please bear in mind that everything is handmade from natural products and as such there will be irregularities and tiny flaws in the materials used.
Please note that all design rights are registered to Cathy Savels and none of the items you see here may be copied without express permission.
Disclaimer of Warranties and Limitations on Liability
YOU AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE DISCRETION AND RISK. THIS WEBSITE IS PROVIDED BY CathySavels ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CathySavels MAKES NO REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE RELIABILITY OF ANY ADVICE OR OPINION, THE ACCURACY OR COMPLETENESS OF INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, PRICING, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THIS WEBSITE, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE WEBSITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; OR THAT THE CONTENT ON THE WEBSITE AND THE EMAILS SENT FROM THIS WEBSITE OR ITS CONTRACTED SERVICE PROVIDERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
ANY INFORMATION ON THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CathySavels DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.
IN NO EVENT WILL CathySavels, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS WEBSITE, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THIS WEBSITE OR ANY LINKED WEBSITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO CathySavels THROUGH THIS WEBSITE; OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTON, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE AFOREMENTIONED DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to comply with all applicable law in connection with your use of this Website. As a condition of use of www.cathysavels.com, you warrant that you will not make use of the Website for any purpose prohibited by this Agreement. All information provided to this Website, or any affiliate or partner websites, by you in connection with a transaction, monetary or other, shall be current, complete, and accurate. You agree to pay all charges incurred by any persons of any payment method used in connection with any monetary transaction with Cathy Savels at the prices in effect when such charges occurred, including applicable taxes and shipping charges.
You agree to comply fully with this Agreement and refrain from attempts to violate the security of this Website.